Information

About Natural Nutritionals:

Our mailing address:

PO Box 550404
Atlanta, GA 30355

We are located in Atlanta, GA.

Phone orders & customer service:

404.591.0405

Customer Care email:

customercare@naturalnutritionals.com

Regular Shipping

All online orders, regardless of size, are eligible for FREE SHIPPING! We ship all domestic orders through the United States Postal Service at no cost. The shipping address must be a valid U.S. address. If your package does not arrive within 10 business days of shipment we will send a replacement at no charge.

As a small business, we hand-pack every order. Orders placed after 2:00 PM EST on Friday, or over the weekend, will be processed on Monday.

Due to high demand, if an item is temporarily out of stock at the time of order processing, please allow an additional 2 to 3 business days for processing. We take pride in personal fulfillment and appreciate your patience!

During the holiday season, the delivery window is extended to 15 business days, as the USPS typically expects delays in their delivery times during the holidays.

Some brands listed are considered special order and may require a minimum purchase or shipping fee. These products will not be available for purchase online. Please call or email us for more information about these special order brands.

Expedited Service

You can request an alternate or faster method such as Fed Ex, UPS or Express Mail, however, you will be required to pay the costs associated with these services. You may email or phone customer service before or after you have placed your order letting us know how quickly you need to receive it. We will quote you the available options for you to choose from before processing your order.

Backordered items

Any items that are not in stock at the time of your order will be sent as soon as they arrive at our facility, which normally takes no longer than 2 to 3 business days. We will notify you via email or phone if any of your items are on backorder. If you would like those items sent separately, there is no cost for the additional shipments. Sometimes the product you are looking for is on backorder from the vendor and may take longer than 2 to 3 days. If this happens, you will be notified via email.

Return Policy

We will accept any unopened product within 30 days of receipt, with the exception of special requests and probiotics. Please contact us prior to the return of your merchandise. You will be issued a Return Authorization number. We charge a 20% restock fee on all returned items. Your charge card will be credited once we receive the returned product.

Do you ship internationally?

Yes, we do ship internationally. To place an international order, please call or email us. Orders CANNOT BE PLACED ONLINE.

Orders to Germany are at your risk; they may be returned.

Please be aware of your local countries' customs laws; if your package is refused and sent back to us, we will credit you for the order minus the shipping costs. Remember that you will have to pay taxes on your order as it enters your country.

We only accept credit cards as a method of payment for international orders. The price of shipping will be determined by the weight, and shipping service of your order. At this time we only offer two methods of international shipping: Priority and Express, both via the United States Postal Service.